Privacy Policy
How CoastPlate collects, uses, and protects your personal information.
This Privacy Policy explains how CoastPlate ("Company," "we," "our," or "us"), collects, uses, stores, protects, and manages personal information when you visit coastplate.ca, contact us, purchase products, request quotes, or otherwise interact with us. We are based in British Columbia, Canada and committed to protecting personal information in accordance with BC's Personal Information Protection Act and, where applicable, Canada's PIPEDA and Canada's Anti-Spam Legislation.
1. No Guarantee Against All Risk
No website, internet transmission, or storage system can be guaranteed completely secure. To the fullest extent permitted by law, we are not responsible for unauthorized access, cyberattacks, data loss, or events outside our reasonable control.
2. Who We Are
Brand Name: CoastPlate
Website: coastplate.ca
Address: 2008 Fullerton Ave, North Vancouver, BC
Privacy Contact: Privacy Officer
Email: info@coastplate.com
Phone: +1 (778) 986-9930
3. Personal Information We Collect
A. Contact Information
Name, business name, job title, email address, phone number, mailing address, billing address, delivery address.
B. Order and Transaction Information
Products ordered, quantity, pricing, invoices, delivery instructions, payment status, and purchase history.
C. Payment Information
Billing details, payment confirmation, transaction records. We do not store full credit card numbers. Payments may be processed by third-party processors with their own privacy policies.
D. Business Customer Information
Company details, delivery needs, preferred products, purchase volume, quote requests, and account terms.
E. Communications
Messages you send via email, phone, website form, or other channels — including content, feedback, and records of our responses.
F. Website and Device Information
IP address, browser type, device type, pages viewed, time on pages, and usage activity collected automatically when you visit our site.
G. Cookies and Similar Technologies
We may use cookies, analytics tools, and similar technologies to operate the website, remember preferences, analyze traffic, and prevent fraud. Our website also uses your browser’s localStorage to remember the items in your quote request list on your own device — this data stays in your browser and is only sent to us when you submit a quote request.
4. How We Use Personal Information
- Process orders, prepare quotes, arrange delivery, and provide customer service
- Respond to inquiries and send order updates, invoices, and notices
- Maintain website security, fix errors, and improve performance
- Manage wholesale accounts and verify business customers
- Process payments and prevent fraud
- Send marketing communications (with consent where required)
- Comply with legal obligations including tax and accounting
- Protect our legal rights and enforce agreements
5. Consent
We collect, use, and disclose personal information with your consent, except where the law allows otherwise. Consent may be express (e.g., checking a box) or implied (e.g., providing a delivery address). You may withdraw consent at any time by contacting info@coastplate.com.
6. When We Share Personal Information
We do not sell personal information. We may share it with payment processors, shipping companies, IT providers, analytics providers, professional advisors, and government authorities where required by law. We require service providers to use personal information only for the services they provide to us.
7. International Transfers
Some service providers may store or process information outside British Columbia or Canada. By using our website, you understand your information may be transferred or processed outside BC or Canada where permitted by law.
8. Retention
We keep personal information only as long as necessary for the purposes described here, or as required by law. When no longer needed, we take reasonable steps to delete, anonymize, or restrict access to it.
9. Security
We use reasonable physical, technical, and administrative safeguards including password protection, access controls, secure payment processing, and encryption where appropriate. No system is completely secure.
10. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal exceptions. Contact us at info@coastplate.com. We may need to verify your identity before responding.
11. Cookies
You may disable cookies through your browser settings. Doing so may affect certain website features. We may use third-party tools such as Google Analytics. These third parties may collect information according to their own privacy policies.
12. Third-Party Websites
Our website may link to third-party websites. We are not responsible for their privacy practices. Review each third party's privacy policy before using their services.
13. Changes to This Policy
We may update this Privacy Policy. Changes are effective when posted. Continued use of our website after changes means you acknowledge the updated policy.
14. Contact Us
Privacy Officer — CoastPlate
2008 Fullerton Ave, North Vancouver, BC
Email: info@coastplate.com
Phone: +1 (778) 986-9930
15. Governing Law
This Privacy Policy is governed by the laws of British Columbia and applicable federal laws of Canada. Disputes will be handled in accordance with the laws and courts of British Columbia.